Hi,
Telegram notifications to the assigned user do not work well when there is more than one user assigned. What happens to us in this case is that only one of the users receives the notifications and not all of the assigned ones
Regards
Telegram Notifications with more than one user assigned
- elviseras
- Investor
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- Joined: 08 Feb 2017, 03:16
- Name: Elvix Sampedro
- Location: Galicia - Spain
- Company Name: novaTEK
Re: Telegram Notifications with more than one user assigned
Hi, RK support team:
Any answer regarding this problem? We use Telegram to notify urgent tickets to our support agents, that is why it is a very important functionality for us...
Regards
Any answer regarding this problem? We use Telegram to notify urgent tickets to our support agents, that is why it is a very important functionality for us...
Regards
- support
- Site Admin
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- Joined: 19 Oct 2014, 18:22
- Name: Sergey Kharchishin
- Location: Russia, Evpatoriya
Re: Telegram Notifications with more than one user assigned
Please provide screenshot of module settings
- elviseras
- Investor
- Posts: 578
- Joined: 08 Feb 2017, 03:16
- Name: Elvix Sampedro
- Location: Galicia - Spain
- Company Name: novaTEK
Re: Telegram Notifications with more than one user assigned
Hi, Sergey...
Here are screenshot of module rule config.... I think it´s not config problem because if only 1 user is assigned to ticket all works fine, but if two or more users are assigned, telegram notification only is send to 1 user (I think only reaches oldest creation date user (user with lowest ID))...That's why I understand that it can be a programming problem
Thanks in advance!!
elviseras
Here are screenshot of module rule config.... I think it´s not config problem because if only 1 user is assigned to ticket all works fine, but if two or more users are assigned, telegram notification only is send to 1 user (I think only reaches oldest creation date user (user with lowest ID))...That's why I understand that it can be a programming problem
Thanks in advance!!
elviseras
- support
- Site Admin
- Posts: 6215
- Joined: 19 Oct 2014, 18:22
- Name: Sergey Kharchishin
- Location: Russia, Evpatoriya
Re: Telegram Notifications with more than one user assigned
Ok, I think I have found issue in code. Unpack archive to plugins\ext\classes\
Let me know if it works ok now.
Let me know if it works ok now.
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- sms.zip
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- elviseras
- Investor
- Posts: 578
- Joined: 08 Feb 2017, 03:16
- Name: Elvix Sampedro
- Location: Galicia - Spain
- Company Name: novaTEK
Re: Telegram Notifications with more than one user assigned
Yes, seems that now it works!!!
Thanks a lot Sergey!!
elviseras
Thanks a lot Sergey!!
elviseras
- elviseras
- Investor
- Posts: 578
- Joined: 08 Feb 2017, 03:16
- Name: Elvix Sampedro
- Location: Galicia - Spain
- Company Name: novaTEK
Re: Telegram Notifications with more than one user assigned
Hi Sergey.. Is this patch included in version 2.3.1 ??
I still have to update to this latest version of RK
regards
I still have to update to this latest version of RK
regards
- support
- Site Admin
- Posts: 6215
- Joined: 19 Oct 2014, 18:22
- Name: Sergey Kharchishin
- Location: Russia, Evpatoriya
Re: Telegram Notifications with more than one user assigned
no, it's not included 2.3.1