[Solved] Email sending rules

[LPARO]

I don't know if it's a bug or some configuration error, but...

I setup the "email sending rules" to auto send an email for the client 2 days before the payment day.

If I understand correctly and the settings are correct, taking into account that the payment date is 11/30/2021 the system should send the email to the customer on 11/28/2021.

However, the email was only sent today 12/02/2021 at 12:00 am.

For prevention, I disabled the rule.

What do you think ?

[marijan]

Hello,

I made a same and for me it works.

Check if you set up Cron ..../cron/email_by_date.php to run every day

[LPARO]

Hello,

I made a same and for me it works.

Check if you set up Cron ..../cron/email_by_date.php to run every day

Hello, Marijan,

Thank you for your reply.

My cron is set to run once a day

Well, i'll do some new tests to see if it was something punctual.

[support]

I setup the "email sending rules" to auto send an email for the client 2 days before the payment day.

To send before date you have to use +2 (current dated+2 days)
If you set -2 then it will be overdue dates.

[LPARO]

I setup the "email sending rules" to auto send an email for the client 2 days before the payment day.

To send before date you have to use +2 (current dated+2 days)
If you set -2 then it will be overdue dates.

Dear Sergey,

Thanks for the explanation! I will make the changes as directed.

In my view it seems a little strange that the setting for sending the email before the date has to be +2 instead of -2.

I don't know if you would accept as a suggestion the inversion of this values for the final version.

Anyway, version 3 is amazing, congratulations!

[support]

In my view it seems a little strange that the setting for sending the email before the date has to be +2 instead of -2.

No, it works correctly. Once we run cron we compare current date + days entered with selected field value. You can see tooltip under days field.

[LPARO]

In my view it seems a little strange that the setting for sending the email before the date has to be +2 instead of -2.

No, it works correctly. Once we run cron we compare current date + days entered with selected field value. You can see tooltip under days field.

Perfect!

Thank you so much!