Email replies from the sender are not coming in the same subject

Post Reply
Jochen
Posts: 85
Joined: 13 Feb 2018, 20:45
Name: Joachim Suehlo
Location: Germany Hannover
Company Name: b-prisma

Email replies from the sender are not coming in the same subject

Post by Jochen »

When I craeted an email conversation and reply to that topic (subject) in both directions,
I got the problem, when there are uncommon charakters in the subject, that the external answer
is not going into the inbox under the same topic/subject, because for an unknown reason the special characters in the subject are encoded into special entities, so that the subject name has changed.

Image
User avatar
support
Site Admin
Posts: 6231
Joined: 19 Oct 2014, 18:22
Name: Sergey Kharchishin
Location: Russia, Evpatoriya

Re: Email replies from the sender are not coming in the same subject

Post by support »

Fond issue.
Files from archive replace to:
plugins\ext\classes\mail\mail_fetcher.php
plugins\ext\modules\mail\actions\reply.php
plugins\ext\modules\mail\actions\forward.php
plugins\ext\modules\mail\actions\create.php

Let me know if it fixed.
Attachments
fix.zip
(10.38 KiB) Downloaded 118 times
User avatar
support
Site Admin
Posts: 6231
Joined: 19 Oct 2014, 18:22
Name: Sergey Kharchishin
Location: Russia, Evpatoriya

Re: Email replies from the sender are not coming in the same subject

Post by support »

Also found another issue. So once you apply fix1 and apply fix2
Files from archive unpack in folder where app is installed.
Let me know how it works.
Attachments
fix2.zip
(14.87 KiB) Downloaded 122 times
Jochen
Posts: 85
Joined: 13 Feb 2018, 20:45
Name: Joachim Suehlo
Location: Germany Hannover
Company Name: b-prisma

Re: Email replies from the sender are not coming in the same subject

Post by Jochen »

Thank You, now it works correctly.
Post Reply