When I craeted an email conversation and reply to that topic (subject) in both directions,
I got the problem, when there are uncommon charakters in the subject, that the external answer
is not going into the inbox under the same topic/subject, because for an unknown reason the special characters in the subject are encoded into special entities, so that the subject name has changed.
Email replies from the sender are not coming in the same subject
- support
- Site Admin
- Posts: 6231
- Joined: 19 Oct 2014, 18:22
- Name: Sergey Kharchishin
- Location: Russia, Evpatoriya
Re: Email replies from the sender are not coming in the same subject
Fond issue.
Files from archive replace to:
plugins\ext\classes\mail\mail_fetcher.php
plugins\ext\modules\mail\actions\reply.php
plugins\ext\modules\mail\actions\forward.php
plugins\ext\modules\mail\actions\create.php
Let me know if it fixed.
Files from archive replace to:
plugins\ext\classes\mail\mail_fetcher.php
plugins\ext\modules\mail\actions\reply.php
plugins\ext\modules\mail\actions\forward.php
plugins\ext\modules\mail\actions\create.php
Let me know if it fixed.
- Attachments
-
- fix.zip
- (10.38 KiB) Downloaded 118 times
- support
- Site Admin
- Posts: 6231
- Joined: 19 Oct 2014, 18:22
- Name: Sergey Kharchishin
- Location: Russia, Evpatoriya
Re: Email replies from the sender are not coming in the same subject
Also found another issue. So once you apply fix1 and apply fix2
Files from archive unpack in folder where app is installed.
Let me know how it works.
Files from archive unpack in folder where app is installed.
Let me know how it works.
- Attachments
-
- fix2.zip
- (14.87 KiB) Downloaded 122 times
-
- Posts: 85
- Joined: 13 Feb 2018, 20:45
- Name: Joachim Suehlo
- Location: Germany Hannover
- Company Name: b-prisma
Re: Email replies from the sender are not coming in the same subject
Thank You, now it works correctly.