Hi, we have found another way to make the correct export (in two steps) that we describe below for help from other users:
1) Export XLSX as before and open file in Excell
2) Delete all data in columns cells with bad data
3) Change all cells in column to "Text" format
4) Make a new export only with the wrong field (And now with "print button" to see it in a new browser tab)
5) Press and drag with mouse all data in new browser tab to select all, and then "copy" (With Ctrl + C or mouse right button)
6) Paste data in the excel column cells deleted at the point 2
What is Ticket ID? As solution you can try add some symbol at the end and it should helps I think.
Ticket ID field is an identifier that the client provides us and it can change format according to client or project ... I think we could add a special character to the beginning (As for example: #2019000455652209) but we would have to make sure that nobody forgot to add it ... Is there any way to do it automatically?
We will also try to find out if it has to do with some encoding adjustment
Thank you very much for your help, Sergey !!!
ADD: I think that it's interesting to say that problem only happens when are 12 digits or more. With fewer digits the export works fine ...