Sub-Entity Display Rules - Bug?

[StuartB_75]

Hi, good morning,
I'm not sure if this is a bug or a subject for discussion, but I have a sub-entity that doesn't appear to have working display rules.

I have an entity of 'Requests' with a sub-entity of 'Tasks'.

Entities.GIF

I have set display rules within the 'Task' entity to hide certain fields for Request Types (Note: Compilation is set to hide Location, Related Tasks and Checklist).

Tasks.GIF

When I create a new Task the hidden files are not hidden, even though these are listed to be.

Compilation.GIF

Do Display Rules not apply to a sub-entity, or do they work differently

Many thanks in advance

[StuartB_75]

Hi, I appreciate it's been a busy time with the roll out of V2.4, but I was wondering if there's been any thought to the problem of Display Rules for Sub-Entities. I've attached some images to help out.

I have an Enitity 'Request' with a sub-entity 'Tasks'.

The attachment Entities Layout.GIF is no longer available

When a user selects a task-type from Tasks (for example a hard drive examination), certain fields should be hidden, an example being 'Date Attended'.

The attachment Disply Rules.GIF is no longer available

However, these fields are not hiding even though I have set them to. I hope the images attached give some assistance.

tasking listing.GIF (8.17 KiB) Viewed 5995 times

Do the display rules for sub-entities not behave in the same way as for main entities?

Many thanks in advance

[support]

First try to update to 2.4 version and then check this issue.

[StuartB_75]

Hi and thanks for the quick reply.
I can confirm this is the same in 2.3.1 and in 2.4. The default Task page looks like below (no selections made) and should only have the drop-down to select the Task type showing.

Task Default Screen.GIF

Using Hard Drive Examination again, it shows the Date Attended field still visible

Task- HDD Format.GIF

Thanks again and hope that helps

[StuartB_75]

Hi, for information and to help other users.

The reason for my problem was that I was trying to select from multi-select drop down entity. It appears the display rules don't work with this format, which sort of makes sense as they work off one choice at a time.

Setting it to be a simple drop-down menu makes the display rules work as they should.

Hope this helps with anyone else who might be struggling, and thanks to Support for their assistance

[support]

They work but they work in different way.

[StuartB_75]

Is there any documentation for how they work, please?

[support]

For multi-select drop down all fields will be hidden by default and will be available when you select value if there is rule for this value.