Display Problem with Resource Timeline Report

[M1S1L]

I have a problem with the Resource Timeline report. I have an entity "Team Availability" as the Resource and entity "Staffing Schedule" as the Entity. Both entities contain a User ID and both entities are a child of parent entity "Projects".

When I view the Resource Timeline Report I can see from the Resource which staff are available to be scheduled but when I click on a calendar date and assign that person to a work day it does not display on the calendar. It does however add this person to the "Staffing Schedule" table correctly.

I have tried this with version 3.3 and also with the new version 3.4.2

I just can't understand why the assigned date won't show up on the Resource Timeline Report and what I am doing wrong.

Does anyone have some advice on this?

Thanks,

Matt

[M1S1L]

Here is an update: I made a fresh install of Rukovoditel 3.4.2 and recreated the Resource Timeline Report and it works perfectly. What could be the issue with my live production version that has been upgraded several times finally to 3.4.2?

Any insight would be appreciated.

Matt

[support]

So what is not correct?
Can you try ctrl+f5 to reset js cache or try in other browser?

[M1S1L]

I tried clearing JS cache and used the following browsers: Chrome, Firefox and Edge - and get same results in all.

"What is not correct?" : The calendar dates do not appear in my live app which started as Ruko v 2.9 and has been upgraded each time a new update was available. This build is now at v. 3.4.2

For comparison, I installed a fresh version 3.4.2 and set up the resource timeline with the same parameters. In this case the dates are visible.

[support]

Date not displays when you use filters and it not displays all the time?
Can you check browser console (F12) if there are any errors there?

[M1S1L]

To answer your two questions: The filter is set to display Staff Availability on a certain project. There are no other filters set.
Browser console shows Slot Duration in too many cells and a Violation: Added non passive event listener to scroll blocking.

As I was looking for errors I noticed that the resource id used in the Resource Timeline Report was coincidentally the same as the User ID when it displays correctly. However, If I delete a record from the Staff Availability table (Used as the Resource) and then add the record back it gets a new record id and the date disappears from the resource timeline report.

If I use phpMyAdmin to change the Staff Availability record id back to its original id, then the entry reappears on the Timeline Resource report.

You can try the steps I outline below to recreate the issue in my personal demo: https://pdemo.rukovoditel.pro/3.4/index ... mo_id=2483

PDF of steps to recreate (14 images):

Rukovoditel Resource Timeline Issue (1).pdf

(2.04 MiB) Downloaded 31 times

Images 9 - 13 will be placed in followup post

[M1S1L]

Continued from previous Post:

[support]

I can't reproduce issue on demo. I can create new recode, change date and everything works ok for me https://pdemo.rukovoditel.pro/3.4/index ... mo_id=2483

What I have to do to reproduce issue on demo?

[M1S1L]

Try this:
1. Navigate to Reports>Staff Resource Timeline
2. In the resource lane for Cara Van click in one of the date cells.
3. In popup form "Add" Add In: Choose "Test Project"
4. Click "Add" Button
5. In popup form "Info" select User ID = Cara Van

You can see that the date doesn't appear in the date cell.

[support]

This is because your configuration is not correct.
Resource entity is Staff Availability
Then entity Staff Schedule should be linked to Staff Availability by field Entity, but it's not.
You are using field Users. In this case Resource entity should be Users too.