Rukovoditel Support Forum

I was able to troubleshoot, leaving here the feedback for the future shall others get similar issue. The problem is caused by one marker containing the apostrophe (') charachter in the address field, this is causing the map to freeze. Removing the apostrophe has fixed the beahviour and the bug can b...

Hallo community and Serjey, I am getting the following wrong behaviour on map report: after page download, I see the object markers and I can correctly drag the map around. After the first time I zoom in, the map freezes and dragging is not possible anymore, only further zoom in and zoom out are pos...

Hallo Sergey and Community, I am trying to send a custom email to ASSIGNED USERS when a field of type "attachments" is changed. I am trying these options: 1. "Sending email rules" section allows me to create a custom template with attachment but does not allow to select the field...

Dear Serjey and community, I am getting a random bug more or less every two-three weeks as follows: the API for insert or update existing record rejects the web calls with a "Denied" response. To fix and get back to operativity, I need to enter as administrator into the framework, section ...

Hi, I guess the following may solve: 1) To update database open in browser next url: /install/autoupdate/from_3.1_to_3.2.php 2) To update database open in browser next url: /install/ext_autoupdate/from_3.0_to_3.1.php 3) To update database open in browser next url: /install/ext_autoupdate/from_3.1_to...

Thanks!

Hallo Sergey/Community, I notice that in the "With Selected" -> "Update" action, in the dropdown list cannot be chosen the fields of type "Input Field". In other words it is not possible to bacth edit an Input Field with same text content for all records selected. Is th...

I did fix it! posting here the solution in case will be useful for somebody else. Apache and PHP are run in a docker container (based on image php:7.4-apache-buster). The problem is PHP needs being compiled with calender support, adding following line from within the docker container solved the prob...

Hi Serjey, many thanks for your reply. Here is the output of the PHP error log: [09-Nov-2021 12:57:40 Europe/Rome] PHP Fatal error: Uncaught Error: Call to undefined function cal_days_in_mo$ Stack trace: #0 /var/www/src/odyssey/plugins/ext/modules/graphicreport/views/view.php(21): require() #1 /var/...

Hallo Sergey, when selecting "Daily" in any graphic report , I get a blank screen. Have activated "developer mode" to look at logfile, in db_log.txt I see as following: -when I choose monthly or yearly from dropdown graphic report menu, the graphic updates itself correctly and in...